MedAxis Innovations · Health-Tech Product Manager
Associate Product Operations Analyst
3 months · 15 hrs/week · Remote · Intermediate
MedAxis Innovations is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Explore product operations in a health-tech organisation through scheduling journey analysis, feedback organisation, issue triage and operational metrics that inform product improvements.
Associate Product Operations Analyst Work Lab
The Associate Product Operations Analyst Work Lab programme scope centres on scheduling workflow discovery. Its intended outputs include scheduling workflow map, prioritised product issue register, product operations insights report.
What you will do: Associate Product Operations Analyst Work Lab
- Map scheduling journeys and document friction points
- Categorise user feedback and triage product issues
- Define scheduling metrics and prepare improvement recommendations
Through role-focused educational assignments at MedAxis Innovations, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to scheduling workflow discovery.
Work you will prepare for review
- Scheduling workflow map
- Prioritised product issue register
- Product operations insights report
Methods you will practise
- Product issue registers
- Workflow maps and metrics worksheets
Your weekly work cycle
- Develop and revise your scheduling workflow map
- Submit progress on your prioritised product issue register with evidence and outstanding questions
- Discuss scheduling workflow discovery findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Associate Product Operations Analyst assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 3 months, with an expected commitment of 15 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Associate Product Operations Analyst programme develops role-specific judgement and professional work samples through scheduling workflow discovery. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Associate Product Operations Analyst programme set in the fictional MedAxis Innovations environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Map scheduling journeys and document friction points
- Categorise user feedback and triage product issues
- Define scheduling metrics and prepare improvement recommendations
Weekly responsibilities
- Develop and revise your scheduling workflow map
- Submit progress on your prioritised product issue register with evidence and outstanding questions
- Discuss scheduling workflow discovery findings in a supervisor review and record agreed next steps
Expected deliverables
- Scheduling workflow map
- Prioritised product issue register
- Product operations insights report
Reporting and supervision. The Associate Product Operations Analyst programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Product issue registers
- Workflow maps and metrics worksheets
Requirements
Qualifications or professional background
- Health or allied-health background with interest in product, or a product background with interest in healthcare
Required skills
- Structured writing
- Curiosity about how processes work
- Prioritisation
Preferred skills
- Familiarity with user stories or problem statements
Previous experience. Prior exposure is helpful but not essential.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 15 hours per week for 3 months, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 15 hours.
Assignment scope. Role-specific case briefs and deliverables focused on scheduling workflow discovery. Assignment volume and due dates are confirmed in the enrolment offer within the 15-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of scheduling workflow map
- Evidence and reasoning in prioritised product issue register
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in scheduling workflow discovery
- Prepare professional scheduling workflow map
- Prepare professional prioritised product issue register
- Prepare professional product operations insights report
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding