Kestrel CareWorks · Quality Management
Audit Support Associate
4 weeks · 10 hrs/week · Remote · Foundation
Kestrel CareWorks is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Learn to support a healthcare audit by organising evidence, maintaining sample registers and documenting findings clearly for a supervising reviewer.
Audit Support Associate Work Lab
The Audit Support Associate Work Lab programme scope centres on sampling and scoring routine claims. Its intended outputs include audit sample and evidence register, completed audit support checklists, findings and evidence follow-up log.
What you will do: Audit Support Associate Work Lab
- Prepare sample lists and evidence references
- Check records against audit criteria
- Maintain findings and outstanding evidence logs
Through role-focused educational assignments at Kestrel CareWorks, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to sampling and scoring routine claims.
Work you will prepare for review
- Audit sample and evidence register
- Completed audit support checklists
- Findings and evidence follow-up log
Methods you will practise
- Audit checklists
- Evidence registers and sampling worksheets
Your weekly work cycle
- Develop and revise your audit sample and evidence register
- Submit progress on your completed audit support checklists with evidence and outstanding questions
- Discuss sampling and scoring routine claims findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Audit Support Associate assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 4 weeks, with an expected commitment of 10 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Audit Support Associate programme develops role-specific judgement and professional work samples through sampling and scoring routine claims. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Audit Support Associate programme set in the fictional Kestrel CareWorks environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Prepare sample lists and evidence references
- Check records against audit criteria
- Maintain findings and outstanding evidence logs
Weekly responsibilities
- Develop and revise your audit sample and evidence register
- Submit progress on your completed audit support checklists with evidence and outstanding questions
- Discuss sampling and scoring routine claims findings in a supervisor review and record agreed next steps
Expected deliverables
- Audit sample and evidence register
- Completed audit support checklists
- Findings and evidence follow-up log
Reporting and supervision. The Audit Support Associate programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Audit checklists
- Evidence registers and sampling worksheets
Requirements
Qualifications or professional background
- Health, insurance, quality or audit background
Required skills
- Objectivity
- Attention to detail
- Structured reporting
Preferred skills
- Quality improvement or audit training
Previous experience. No previous experience required.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 10 hours per week for 4 weeks, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 10 hours.
Assignment scope. Role-specific case briefs and deliverables focused on sampling and scoring routine claims. Assignment volume and due dates are confirmed in the enrolment offer within the 10-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of audit sample and evidence register
- Evidence and reasoning in completed audit support checklists
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in sampling and scoring routine claims
- Prepare professional audit sample and evidence register
- Prepare professional completed audit support checklists
- Prepare professional findings and evidence follow-up log
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding