Clinova Health · Care Coordinator / Case Management
Care Coordinator
3 months · 15 hrs/week · Remote · Intermediate
Clinova Health is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Develop care coordination skills through pathway planning, referral tracking, administrative handovers and systematic follow-up that supports continuity between services.
Care Coordinator Work Lab
The Care Coordinator Work Lab programme scope centres on referral tracking to closure. Its intended outputs include care pathway coordination plan, referral progress tracker, continuity handover notes.
What you will do: Care Coordinator Work Lab
- Map service milestones for a care pathway
- Track referral progress and outstanding actions
- Prepare coordination notes and escalate delays
Through role-focused educational assignments at Clinova Health, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to referral tracking to closure.
Work you will prepare for review
- Care pathway coordination plan
- Referral progress tracker
- Continuity handover notes
Methods you will practise
- Care pathway templates
- Referral and follow-up trackers
Your weekly work cycle
- Develop and revise your care pathway coordination plan
- Submit progress on your referral progress tracker with evidence and outstanding questions
- Discuss referral tracking to closure findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Care Coordinator assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 3 months, with an expected commitment of 15 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Care Coordinator programme develops role-specific judgement and professional work samples through referral tracking to closure. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Care Coordinator programme set in the fictional Clinova Health environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Map service milestones for a care pathway
- Track referral progress and outstanding actions
- Prepare coordination notes and escalate delays
Weekly responsibilities
- Develop and revise your care pathway coordination plan
- Submit progress on your referral progress tracker with evidence and outstanding questions
- Discuss referral tracking to closure findings in a supervisor review and record agreed next steps
Expected deliverables
- Care pathway coordination plan
- Referral progress tracker
- Continuity handover notes
Reporting and supervision. The Care Coordinator programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Care pathway templates
- Referral and follow-up trackers
Requirements
Qualifications or professional background
- Nursing, social work, public health or allied health background
Required skills
- Organisation
- Follow-through
- Clear documentation
Preferred skills
- Case management or community health experience
Previous experience. Prior exposure is helpful but not essential.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 15 hours per week for 3 months, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 15 hours.
Assignment scope. Role-specific case briefs and deliverables focused on referral tracking to closure. Assignment volume and due dates are confirmed in the enrolment offer within the 15-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of care pathway coordination plan
- Evidence and reasoning in referral progress tracker
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in referral tracking to closure
- Prepare professional care pathway coordination plan
- Prepare professional referral progress tracker
- Prepare professional continuity handover notes
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding