Amberline Digital Care · Health-Tech Community Manager
Community Content Coordinator
2 months · 12 hrs/week · Remote · Intermediate
Amberline Digital Care is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Practise coordinating healthcare community content, turning recurring audience questions into accurate FAQs, consistent team updates and a manageable editorial schedule.
Community Content Coordinator Work Lab
The Community Content Coordinator Work Lab programme scope centres on FAQ and team update writing. Its intended outputs include community editorial calendar, faq and update drafts, content review and revision log.
What you will do: Community Content Coordinator Work Lab
- Organise content topics from audience questions
- Draft FAQs and community updates
- Check tone, factual consistency and review status
Through role-focused educational assignments at Amberline Digital Care, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to FAQ and team update writing.
Work you will prepare for review
- Community editorial calendar
- FAQ and update drafts
- Content review and revision log
Methods you will practise
- Editorial calendars
- Content briefs and review checklists
Your weekly work cycle
- Develop and revise your community editorial calendar
- Submit progress on your faq and update drafts with evidence and outstanding questions
- Discuss FAQ and team update writing findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Community Content Coordinator assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 2 months, with an expected commitment of 12 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Community Content Coordinator programme develops role-specific judgement and professional work samples through FAQ and team update writing. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Community Content Coordinator programme set in the fictional Amberline Digital Care environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Organise content topics from audience questions
- Draft FAQs and community updates
- Check tone, factual consistency and review status
Weekly responsibilities
- Develop and revise your community editorial calendar
- Submit progress on your faq and update drafts with evidence and outstanding questions
- Discuss FAQ and team update writing findings in a supervisor review and record agreed next steps
Expected deliverables
- Community editorial calendar
- FAQ and update drafts
- Content review and revision log
Reporting and supervision. The Community Content Coordinator programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Editorial calendars
- Content briefs and review checklists
Requirements
Qualifications or professional background
- Health, communications, public health or marketing background
Required skills
- Writing
- Empathy
- Organisation
Preferred skills
- Social media or community experience in health
Previous experience. Prior exposure is helpful but not essential.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 12 hours per week for 2 months, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 12 hours.
Assignment scope. Role-specific case briefs and deliverables focused on FAQ and team update writing. Assignment volume and due dates are confirmed in the enrolment offer within the 12-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of community editorial calendar
- Evidence and reasoning in faq and update drafts
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in FAQ and team update writing
- Prepare professional community editorial calendar
- Prepare professional faq and update drafts
- Prepare professional content review and revision log
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding