VitaFlow Health · Health-Tech Community Manager
Health-Tech Community Manager
3 months · 12 hrs/week · Remote · Intermediate
VitaFlow Health is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Explore community management for a health-tech audience through engagement planning, moderation standards, member feedback synthesis and responsible health communication.
Health-Tech Community Manager Work Lab
The Health-Tech Community Manager Work Lab programme scope centres on patient communication drafts from service data. Its intended outputs include community engagement plan, moderation and escalation guide, community feedback insights report.
What you will do: Health-Tech Community Manager Work Lab
- Plan discussion themes around audience needs
- Draft moderation responses and escalation guidance
- Analyse engagement scenarios and recurring feedback
Through role-focused educational assignments at VitaFlow Health, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to patient communication drafts from service data.
Work you will prepare for review
- Community engagement plan
- Moderation and escalation guide
- Community feedback insights report
Methods you will practise
- Community calendars
- Moderation guides and engagement scorecards
Your weekly work cycle
- Develop and revise your community engagement plan
- Submit progress on your moderation and escalation guide with evidence and outstanding questions
- Discuss patient communication drafts from service data findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Health-Tech Community Manager assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 3 months, with an expected commitment of 12 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Health-Tech Community Manager programme develops role-specific judgement and professional work samples through patient communication drafts from service data. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Health-Tech Community Manager programme set in the fictional VitaFlow Health environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Plan discussion themes around audience needs
- Draft moderation responses and escalation guidance
- Analyse engagement scenarios and recurring feedback
Weekly responsibilities
- Develop and revise your community engagement plan
- Submit progress on your moderation and escalation guide with evidence and outstanding questions
- Discuss patient communication drafts from service data findings in a supervisor review and record agreed next steps
Expected deliverables
- Community engagement plan
- Moderation and escalation guide
- Community feedback insights report
Reporting and supervision. The Health-Tech Community Manager programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Community calendars
- Moderation guides and engagement scorecards
Requirements
Qualifications or professional background
- Health, communications, public health or marketing background
Required skills
- Writing
- Empathy
- Organisation
Preferred skills
- Social media or community experience in health
Previous experience. Prior exposure is helpful but not essential.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 12 hours per week for 3 months, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 12 hours.
Assignment scope. Role-specific case briefs and deliverables focused on patient communication drafts from service data. Assignment volume and due dates are confirmed in the enrolment offer within the 12-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of community engagement plan
- Evidence and reasoning in moderation and escalation guide
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in patient communication drafts from service data
- Prepare professional community engagement plan
- Prepare professional moderation and escalation guide
- Prepare professional community feedback insights report
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding