WellSpring Digital Health · UI/UX Healthcare Designer
Healthcare Service Design Fellow
4 months · 15 hrs/week · Remote · Advanced
WellSpring Digital Health is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Develop service design thinking across a healthcare journey by connecting user touchpoints, staff activities, operational dependencies and opportunities for a more coherent service.
Healthcare Service Design Fellow Work Lab
The Healthcare Service Design Fellow Work Lab programme scope centres on end-to-end service blueprint write-ups. Its intended outputs include healthcare journey map, service blueprint, prioritised service improvement proposal.
What you will do: Healthcare Service Design Fellow Work Lab
- Map end-to-end healthcare journey touchpoints
- Identify frontstage and backstage dependencies
- Propose service improvements with implementation considerations
Through role-focused educational assignments at WellSpring Digital Health, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to end-to-end service blueprint write-ups.
Work you will prepare for review
- Healthcare journey map
- Service blueprint
- Prioritised service improvement proposal
Methods you will practise
- Journey mapping templates
- Service blueprint and prioritisation worksheets
Your weekly work cycle
- Develop and revise your healthcare journey map
- Submit progress on your service blueprint with evidence and outstanding questions
- Discuss end-to-end service blueprint write-ups findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Healthcare Service Design Fellow assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 4 months, with an expected commitment of 15 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Healthcare Service Design Fellow programme develops role-specific judgement and professional work samples through end-to-end service blueprint write-ups. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Healthcare Service Design Fellow programme set in the fictional WellSpring Digital Health environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Map end-to-end healthcare journey touchpoints
- Identify frontstage and backstage dependencies
- Propose service improvements with implementation considerations
Weekly responsibilities
- Develop and revise your healthcare journey map
- Submit progress on your service blueprint with evidence and outstanding questions
- Discuss end-to-end service blueprint write-ups findings in a supervisor review and record agreed next steps
Expected deliverables
- Healthcare journey map
- Service blueprint
- Prioritised service improvement proposal
Reporting and supervision. The Healthcare Service Design Fellow programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Journey mapping templates
- Service blueprint and prioritisation worksheets
Requirements
Qualifications or professional background
- Design background with interest in healthcare, or health background with interest in design
Required skills
- Observation
- Clear written communication
- Empathy for users
Preferred skills
- Figma or wireframing experience (used outside the platform)
Previous experience. Some relevant work or placement experience is expected.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 15 hours per week for 4 months, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 15 hours.
Assignment scope. Role-specific case briefs and deliverables focused on end-to-end service blueprint write-ups. Assignment volume and due dates are confirmed in the enrolment offer within the 15-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of healthcare journey map
- Evidence and reasoning in service blueprint
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in end-to-end service blueprint write-ups
- Prepare professional healthcare journey map
- Prepare professional service blueprint
- Prepare professional prioritised service improvement proposal
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding