MedAxis Innovations · HMO Officer for Hospital Administration
HMO Operations Associate
3 months · 15 hrs/week · Remote · Intermediate
MedAxis Innovations is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Develop an understanding of HMO administration through pre-submission claims checks, member documentation, approval requirements and reconciliation of outstanding administrative issues.
HMO Operations Associate Work Lab
The HMO Operations Associate Work Lab programme scope centres on pre-submission HMO claims checks. Its intended outputs include hmo pre-submission checklist pack, outstanding documentation register, hmo operations status report.
What you will do: HMO Operations Associate Work Lab
- Check claim submissions against HMO requirements
- Reconcile missing documents and approval details
- Track outstanding items and prepare status updates
Through role-focused educational assignments at MedAxis Innovations, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to pre-submission HMO claims checks.
Work you will prepare for review
- HMO pre-submission checklist pack
- Outstanding documentation register
- HMO operations status report
Methods you will practise
- HMO submission checklists
- Administrative reconciliation registers
Your weekly work cycle
- Develop and revise your hmo pre-submission checklist pack
- Submit progress on your outstanding documentation register with evidence and outstanding questions
- Discuss pre-submission HMO claims checks findings in a supervisor review and record agreed next steps
Feedback and improvement. Your HMO Operations Associate assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 3 months, with an expected commitment of 15 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The HMO Operations Associate programme develops role-specific judgement and professional work samples through pre-submission HMO claims checks. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational HMO Operations Associate programme set in the fictional MedAxis Innovations environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Check claim submissions against HMO requirements
- Reconcile missing documents and approval details
- Track outstanding items and prepare status updates
Weekly responsibilities
- Develop and revise your hmo pre-submission checklist pack
- Submit progress on your outstanding documentation register with evidence and outstanding questions
- Discuss pre-submission HMO claims checks findings in a supervisor review and record agreed next steps
Expected deliverables
- HMO pre-submission checklist pack
- Outstanding documentation register
- HMO operations status report
Reporting and supervision. The HMO Operations Associate programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- HMO submission checklists
- Administrative reconciliation registers
Requirements
Qualifications or professional background
- Health records, nursing, hospital administration or insurance background
Required skills
- Accuracy with numbers
- Medical terminology
- Organisation
Preferred skills
- Hospital billing or front-desk experience
Previous experience. Prior exposure is helpful but not essential.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 15 hours per week for 3 months, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 15 hours.
Assignment scope. Role-specific case briefs and deliverables focused on pre-submission HMO claims checks. Assignment volume and due dates are confirmed in the enrolment offer within the 15-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of hmo pre-submission checklist pack
- Evidence and reasoning in outstanding documentation register
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in pre-submission HMO claims checks
- Prepare professional hmo pre-submission checklist pack
- Prepare professional outstanding documentation register
- Prepare professional hmo operations status report
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding