BlueOak Health Systems · HMO Officer for Hospital Administration
Hospital HMO Desk Officer
2 months · 12 hrs/week · Remote · Foundation
BlueOak Health Systems is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Practise the administrative work of a hospital HMO desk, confirming member information, documenting authorisation requirements and preparing accurate billing handovers.
Hospital HMO Desk Officer Work Lab
The Hospital HMO Desk Officer Work Lab programme scope centres on eligibility and PA code confirmation. Its intended outputs include member eligibility desk records, authorisation requirement log, hospital billing handover notes.
What you will do: Hospital HMO Desk Officer Work Lab
- Check member and plan information in case briefs
- Record required authorisation details
- Prepare billing handovers and clarification requests
Through role-focused educational assignments at BlueOak Health Systems, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to eligibility and PA code confirmation.
Work you will prepare for review
- Member eligibility desk records
- Authorisation requirement log
- Hospital billing handover notes
Methods you will practise
- Member verification forms
- Authorisation and billing handover templates
Your weekly work cycle
- Develop and revise your member eligibility desk records
- Submit progress on your authorisation requirement log with evidence and outstanding questions
- Discuss eligibility and PA code confirmation findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Hospital HMO Desk Officer assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 2 months, with an expected commitment of 12 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Hospital HMO Desk Officer programme develops role-specific judgement and professional work samples through eligibility and PA code confirmation. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Hospital HMO Desk Officer programme set in the fictional BlueOak Health Systems environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Check member and plan information in case briefs
- Record required authorisation details
- Prepare billing handovers and clarification requests
Weekly responsibilities
- Develop and revise your member eligibility desk records
- Submit progress on your authorisation requirement log with evidence and outstanding questions
- Discuss eligibility and PA code confirmation findings in a supervisor review and record agreed next steps
Expected deliverables
- Member eligibility desk records
- Authorisation requirement log
- Hospital billing handover notes
Reporting and supervision. The Hospital HMO Desk Officer programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Member verification forms
- Authorisation and billing handover templates
Requirements
Qualifications or professional background
- Health records, nursing, hospital administration or insurance background
Required skills
- Accuracy with numbers
- Medical terminology
- Organisation
Preferred skills
- Hospital billing or front-desk experience
Previous experience. No previous experience required.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 12 hours per week for 2 months, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 12 hours.
Assignment scope. Role-specific case briefs and deliverables focused on eligibility and PA code confirmation. Assignment volume and due dates are confirmed in the enrolment offer within the 12-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of member eligibility desk records
- Evidence and reasoning in authorisation requirement log
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in eligibility and PA code confirmation
- Prepare professional member eligibility desk records
- Prepare professional authorisation requirement log
- Prepare professional hospital billing handover notes
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding