PulsePath Solutions · Medical Virtual Assistance
Insurance Verification Assistant
3 months · 15 hrs/week · Remote · Intermediate
PulsePath Solutions is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Build a structured insurance verification practice by checking membership status, interpreting benefits and recording authorisation requirements before an administrative service handover.
Insurance Verification Assistant Work Lab
The Insurance Verification Assistant Work Lab programme scope centres on simulated eligibility and benefits verification. Its intended outputs include insurance verification worksheets, benefits and authorisation summaries, unresolved verification tracker.
What you will do: Insurance Verification Assistant Work Lab
- Check coverage dates and membership details
- Review benefit exclusions and authorisation requirements
- Record verification findings and missing-information follow-ups
Through role-focused educational assignments at PulsePath Solutions, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to simulated eligibility and benefits verification.
Work you will prepare for review
- Insurance verification worksheets
- Benefits and authorisation summaries
- Unresolved verification tracker
Methods you will practise
- Eligibility checklists
- Benefits reference worksheets
Your weekly work cycle
- Develop and revise your insurance verification worksheets
- Submit progress on your benefits and authorisation summaries with evidence and outstanding questions
- Discuss simulated eligibility and benefits verification findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Insurance Verification Assistant assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 3 months, with an expected commitment of 15 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Insurance Verification Assistant programme develops role-specific judgement and professional work samples through simulated eligibility and benefits verification. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Insurance Verification Assistant programme set in the fictional PulsePath Solutions environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Check coverage dates and membership details
- Review benefit exclusions and authorisation requirements
- Record verification findings and missing-information follow-ups
Weekly responsibilities
- Develop and revise your insurance verification worksheets
- Submit progress on your benefits and authorisation summaries with evidence and outstanding questions
- Discuss simulated eligibility and benefits verification findings in a supervisor review and record agreed next steps
Expected deliverables
- Insurance verification worksheets
- Benefits and authorisation summaries
- Unresolved verification tracker
Reporting and supervision. The Insurance Verification Assistant programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Eligibility checklists
- Benefits reference worksheets
Requirements
Qualifications or professional background
- Nursing, health records, public health, allied health or medical administration background
Required skills
- Accurate data entry
- Time management
- Professional written communication
Preferred skills
- Experience with EHR or practice-management systems
- Insurance verification exposure
Previous experience. Prior exposure is helpful but not essential.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 15 hours per week for 3 months, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 15 hours.
Assignment scope. Role-specific case briefs and deliverables focused on simulated eligibility and benefits verification. Assignment volume and due dates are confirmed in the enrolment offer within the 15-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of insurance verification worksheets
- Evidence and reasoning in benefits and authorisation summaries
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in simulated eligibility and benefits verification
- Prepare professional insurance verification worksheets
- Prepare professional benefits and authorisation summaries
- Prepare professional unresolved verification tracker
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding