CareBridge Technologies · Medical Virtual Assistance
Medical Virtual Assistant
2 months · 12 hrs/week · Remote · Foundation
CareBridge Technologies is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Develop the administrative capabilities of a medical virtual assistant, covering appointment coordination, intake completeness, benefits enquiries, referrals and dependable clinician handovers.
Medical Virtual Assistant Work Lab
The Medical Virtual Assistant Work Lab programme scope centres on end-to-end virtual clinic administration. Its intended outputs include appointment coordination records, completed intake checklists, referral and follow-up handover pack.
What you will do: Medical Virtual Assistant Work Lab
- Coordinate appointment requests and calendar changes
- Check intake information and administrative requirements
- Maintain referral and follow-up notes
Through role-focused educational assignments at CareBridge Technologies, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to end-to-end virtual clinic administration.
Work you will prepare for review
- Appointment coordination records
- Completed intake checklists
- Referral and follow-up handover pack
Methods you will practise
- Appointment calendars
- Intake and referral checklists
Your weekly work cycle
- Develop and revise your appointment coordination records
- Submit progress on your completed intake checklists with evidence and outstanding questions
- Discuss end-to-end virtual clinic administration findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Medical Virtual Assistant assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 2 months, with an expected commitment of 12 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Medical Virtual Assistant programme develops role-specific judgement and professional work samples through end-to-end virtual clinic administration. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Medical Virtual Assistant programme set in the fictional CareBridge Technologies environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Coordinate appointment requests and calendar changes
- Check intake information and administrative requirements
- Maintain referral and follow-up notes
Weekly responsibilities
- Develop and revise your appointment coordination records
- Submit progress on your completed intake checklists with evidence and outstanding questions
- Discuss end-to-end virtual clinic administration findings in a supervisor review and record agreed next steps
Expected deliverables
- Appointment coordination records
- Completed intake checklists
- Referral and follow-up handover pack
Reporting and supervision. The Medical Virtual Assistant programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Appointment calendars
- Intake and referral checklists
Requirements
Qualifications or professional background
- Nursing, health records, public health, allied health or medical administration background
Required skills
- Accurate data entry
- Time management
- Professional written communication
Preferred skills
- Experience with EHR or practice-management systems
- Insurance verification exposure
Previous experience. No previous experience required.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 12 hours per week for 2 months, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 12 hours.
Assignment scope. Role-specific case briefs and deliverables focused on end-to-end virtual clinic administration. Assignment volume and due dates are confirmed in the enrolment offer within the 12-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of appointment coordination records
- Evidence and reasoning in completed intake checklists
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in end-to-end virtual clinic administration
- Prepare professional appointment coordination records
- Prepare professional completed intake checklists
- Prepare professional referral and follow-up handover pack
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding