NovaWell Technologies · Health-Tech Community Manager
Patient Engagement Associate
6 weeks · 10 hrs/week · Remote · Foundation
NovaWell Technologies is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Develop patient engagement communication skills through clear follow-up messages, accessible information, feedback collection and respectful handling of administrative concerns.
Patient Engagement Associate Work Lab
The Patient Engagement Associate Work Lab programme scope centres on follow-up communications. Its intended outputs include patient engagement message pack, communication accessibility checklist, patient feedback summary.
What you will do: Patient Engagement Associate Work Lab
- Draft patient follow-up and reminder messages
- Review communication for clarity and accessibility
- Summarise feedback and flag unresolved concerns
Through role-focused educational assignments at NovaWell Technologies, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to follow-up communications.
Work you will prepare for review
- Patient engagement message pack
- Communication accessibility checklist
- Patient feedback summary
Methods you will practise
- Engagement message templates
- Feedback and accessibility checklists
Your weekly work cycle
- Develop and revise your patient engagement message pack
- Submit progress on your communication accessibility checklist with evidence and outstanding questions
- Discuss follow-up communications findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Patient Engagement Associate assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 6 weeks, with an expected commitment of 10 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Patient Engagement Associate programme develops role-specific judgement and professional work samples through follow-up communications. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Patient Engagement Associate programme set in the fictional NovaWell Technologies environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Draft patient follow-up and reminder messages
- Review communication for clarity and accessibility
- Summarise feedback and flag unresolved concerns
Weekly responsibilities
- Develop and revise your patient engagement message pack
- Submit progress on your communication accessibility checklist with evidence and outstanding questions
- Discuss follow-up communications findings in a supervisor review and record agreed next steps
Expected deliverables
- Patient engagement message pack
- Communication accessibility checklist
- Patient feedback summary
Reporting and supervision. The Patient Engagement Associate programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Engagement message templates
- Feedback and accessibility checklists
Requirements
Qualifications or professional background
- Health, communications, public health or marketing background
Required skills
- Writing
- Empathy
- Organisation
Preferred skills
- Social media or community experience in health
Previous experience. No previous experience required.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 10 hours per week for 6 weeks, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 10 hours.
Assignment scope. Role-specific case briefs and deliverables focused on follow-up communications. Assignment volume and due dates are confirmed in the enrolment offer within the 10-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of patient engagement message pack
- Evidence and reasoning in communication accessibility checklist
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in follow-up communications
- Prepare professional patient engagement message pack
- Prepare professional communication accessibility checklist
- Prepare professional patient feedback summary
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding