HealthGrid Africa · Care Coordinator / Case Management
Patient Navigation Assistant
4 weeks · 10 hrs/week · Remote · Foundation
HealthGrid Africa is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Practise helping patients navigate administrative care steps by explaining processes clearly, identifying access barriers and keeping accurate reminder and support notes.
Patient Navigation Assistant Work Lab
The Patient Navigation Assistant Work Lab programme scope centres on follow-up reminders and case notes. Its intended outputs include patient navigation guidance, access barrier and support log, reminder and follow-up notes.
What you will do: Patient Navigation Assistant Work Lab
- Outline next steps for appointment and referral scenarios
- Identify administrative access barriers
- Draft reminders and document navigation follow-ups
Through role-focused educational assignments at HealthGrid Africa, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to follow-up reminders and case notes.
Work you will prepare for review
- Patient navigation guidance
- Access barrier and support log
- Reminder and follow-up notes
Methods you will practise
- Patient journey guides
- Reminder and navigation checklists
Your weekly work cycle
- Develop and revise your patient navigation guidance
- Submit progress on your access barrier and support log with evidence and outstanding questions
- Discuss follow-up reminders and case notes findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Patient Navigation Assistant assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 4 weeks, with an expected commitment of 10 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Patient Navigation Assistant programme develops role-specific judgement and professional work samples through follow-up reminders and case notes. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Patient Navigation Assistant programme set in the fictional HealthGrid Africa environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Outline next steps for appointment and referral scenarios
- Identify administrative access barriers
- Draft reminders and document navigation follow-ups
Weekly responsibilities
- Develop and revise your patient navigation guidance
- Submit progress on your access barrier and support log with evidence and outstanding questions
- Discuss follow-up reminders and case notes findings in a supervisor review and record agreed next steps
Expected deliverables
- Patient navigation guidance
- Access barrier and support log
- Reminder and follow-up notes
Reporting and supervision. The Patient Navigation Assistant programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Patient journey guides
- Reminder and navigation checklists
Requirements
Qualifications or professional background
- Nursing, social work, public health or allied health background
Required skills
- Organisation
- Follow-through
- Clear documentation
Preferred skills
- Case management or community health experience
Previous experience. No previous experience required.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 10 hours per week for 4 weeks, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 10 hours.
Assignment scope. Role-specific case briefs and deliverables focused on follow-up reminders and case notes. Assignment volume and due dates are confirmed in the enrolment offer within the 10-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of patient navigation guidance
- Evidence and reasoning in access barrier and support log
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in follow-up reminders and case notes
- Prepare professional patient navigation guidance
- Prepare professional access barrier and support log
- Prepare professional reminder and follow-up notes
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding