CareSync Digital · Health-Tech Product Manager
Product Research Assistant
8 weeks · 10 hrs/week · Remote · Foundation
CareSync Digital is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Practise structured product research for healthcare administration, organising research questions, documenting workflow observations and synthesising evidence into actionable user insights.
Product Research Assistant Work Lab
The Product Research Assistant Work Lab programme scope centres on structured observation of clinic admin tasks. Its intended outputs include research plan and observation guide, organised research evidence log, user insight synthesis report.
What you will do: Product Research Assistant Work Lab
- Prepare research questions and observation guides
- Record evidence from healthcare workflow scenarios
- Group findings into needs, pain points and opportunities
Through role-focused educational assignments at CareSync Digital, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to structured observation of clinic admin tasks.
Work you will prepare for review
- Research plan and observation guide
- Organised research evidence log
- User insight synthesis report
Methods you will practise
- Research guides
- Observation logs and insight matrices
Your weekly work cycle
- Develop and revise your research plan and observation guide
- Submit progress on your organised research evidence log with evidence and outstanding questions
- Discuss structured observation of clinic admin tasks findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Product Research Assistant assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 8 weeks, with an expected commitment of 10 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Product Research Assistant programme develops role-specific judgement and professional work samples through structured observation of clinic admin tasks. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Product Research Assistant programme set in the fictional CareSync Digital environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Prepare research questions and observation guides
- Record evidence from healthcare workflow scenarios
- Group findings into needs, pain points and opportunities
Weekly responsibilities
- Develop and revise your research plan and observation guide
- Submit progress on your organised research evidence log with evidence and outstanding questions
- Discuss structured observation of clinic admin tasks findings in a supervisor review and record agreed next steps
Expected deliverables
- Research plan and observation guide
- Organised research evidence log
- User insight synthesis report
Reporting and supervision. The Product Research Assistant programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Research guides
- Observation logs and insight matrices
Requirements
Qualifications or professional background
- Health or allied-health background with interest in product, or a product background with interest in healthcare
Required skills
- Structured writing
- Curiosity about how processes work
- Prioritisation
Preferred skills
- Familiarity with user stories or problem statements
Previous experience. No previous experience required.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 10 hours per week for 8 weeks, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 10 hours.
Assignment scope. Role-specific case briefs and deliverables focused on structured observation of clinic admin tasks. Assignment volume and due dates are confirmed in the enrolment offer within the 10-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of research plan and observation guide
- Evidence and reasoning in organised research evidence log
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in structured observation of clinic admin tasks
- Prepare professional research plan and observation guide
- Prepare professional organised research evidence log
- Prepare professional user insight synthesis report
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding