CareBridge Technologies · Provider Relations Officer
Provider Relations Officer
3 months · 15 hrs/week · Remote · Intermediate
CareBridge Technologies is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Explore provider relationship management through evidence-based feedback, issue resolution, communication planning and clear documentation of provider service expectations.
Provider Relations Officer Work Lab
The Provider Relations Officer Work Lab programme scope centres on provider feedback from claims evidence. Its intended outputs include provider relationship case notes, provider feedback and engagement plan, issue resolution tracker.
What you will do: Provider Relations Officer Work Lab
- Review provider issues and supporting evidence
- Draft constructive feedback and communication plans
- Document issue ownership and follow-up commitments
Through role-focused educational assignments at CareBridge Technologies, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to provider feedback from claims evidence.
Work you will prepare for review
- Provider relationship case notes
- Provider feedback and engagement plan
- Issue resolution tracker
Methods you will practise
- Provider issue registers
- Relationship and communication planning templates
Your weekly work cycle
- Develop and revise your provider relationship case notes
- Submit progress on your provider feedback and engagement plan with evidence and outstanding questions
- Discuss provider feedback from claims evidence findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Provider Relations Officer assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 3 months, with an expected commitment of 15 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Provider Relations Officer programme develops role-specific judgement and professional work samples through provider feedback from claims evidence. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Provider Relations Officer programme set in the fictional CareBridge Technologies environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Review provider issues and supporting evidence
- Draft constructive feedback and communication plans
- Document issue ownership and follow-up commitments
Weekly responsibilities
- Develop and revise your provider relationship case notes
- Submit progress on your provider feedback and engagement plan with evidence and outstanding questions
- Discuss provider feedback from claims evidence findings in a supervisor review and record agreed next steps
Expected deliverables
- Provider relationship case notes
- Provider feedback and engagement plan
- Issue resolution tracker
Reporting and supervision. The Provider Relations Officer programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Provider issue registers
- Relationship and communication planning templates
Requirements
Qualifications or professional background
- Health, insurance, business or communications background
Required skills
- Relationship-minded communication
- Pattern spotting
- Professional writing
Preferred skills
- Account management or provider network experience
Previous experience. Prior exposure is helpful but not essential.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 15 hours per week for 3 months, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 15 hours.
Assignment scope. Role-specific case briefs and deliverables focused on provider feedback from claims evidence. Assignment volume and due dates are confirmed in the enrolment offer within the 15-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of provider relationship case notes
- Evidence and reasoning in provider feedback and engagement plan
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in provider feedback from claims evidence
- Prepare professional provider relationship case notes
- Prepare professional provider feedback and engagement plan
- Prepare professional issue resolution tracker
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding