Clinova Health · Telehealth Nursing
Remote Nursing Referral Coordinator
4 months · 15 hrs/week · Remote · Advanced
Clinova Health is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Develop referral coordination skills from a nursing perspective, checking documentation, tracking pathway milestones and escalating incomplete or delayed referrals to the appropriate reviewer.
Remote Nursing Referral Coordinator Work Lab
The Remote Nursing Referral Coordinator Work Lab programme scope centres on referral documentation and follow-up pathways. Its intended outputs include referral completeness assessments, referral pathway tracker, continuity and escalation handover pack.
What you will do: Remote Nursing Referral Coordinator Work Lab
- Review referral documentation for completeness
- Map referral milestones and outstanding actions
- Prepare escalation and continuity-of-care handovers
Through role-focused educational assignments at Clinova Health, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to referral documentation and follow-up pathways.
Work you will prepare for review
- Referral completeness assessments
- Referral pathway tracker
- Continuity and escalation handover pack
Methods you will practise
- Referral pathway maps
- Documentation and escalation checklists
Your weekly work cycle
- Develop and revise your referral completeness assessments
- Submit progress on your referral pathway tracker with evidence and outstanding questions
- Discuss referral documentation and follow-up pathways findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Remote Nursing Referral Coordinator assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 4 months, with an expected commitment of 15 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Remote Nursing Referral Coordinator programme develops role-specific judgement and professional work samples through referral documentation and follow-up pathways. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Remote Nursing Referral Coordinator programme set in the fictional Clinova Health environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Review referral documentation for completeness
- Map referral milestones and outstanding actions
- Prepare escalation and continuity-of-care handovers
Weekly responsibilities
- Develop and revise your referral completeness assessments
- Submit progress on your referral pathway tracker with evidence and outstanding questions
- Discuss referral documentation and follow-up pathways findings in a supervisor review and record agreed next steps
Expected deliverables
- Referral completeness assessments
- Referral pathway tracker
- Continuity and escalation handover pack
Reporting and supervision. The Remote Nursing Referral Coordinator programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Referral pathway maps
- Documentation and escalation checklists
Requirements
Qualifications or professional background
- Registered nurse or final-year nursing student
Required skills
- Clinical documentation
- Prioritisation
- Clear communication
Preferred skills
- Prior ward, clinic or community nursing experience
Previous experience. Some relevant work or placement experience is expected.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 15 hours per week for 4 months, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 15 hours.
Assignment scope. Role-specific case briefs and deliverables focused on referral documentation and follow-up pathways. Assignment volume and due dates are confirmed in the enrolment offer within the 15-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of referral completeness assessments
- Evidence and reasoning in referral pathway tracker
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in referral documentation and follow-up pathways
- Prepare professional referral completeness assessments
- Prepare professional referral pathway tracker
- Prepare professional continuity and escalation handover pack
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding