WellSpring Digital Health · Telehealth Nursing
Telehealth Nurse Coordinator
3 months · 15 hrs/week · Remote · Intermediate
WellSpring Digital Health is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Strengthen the nursing coordination perspective on virtual care, focusing on pre-visit information completeness, escalation pathways and safe administrative handovers rather than remote diagnosis.
Telehealth Nurse Coordinator Work Lab
The Telehealth Nurse Coordinator Work Lab programme scope centres on pre-visit intake review and escalation. Its intended outputs include pre-visit completeness reviews, escalation pathway notes, nursing coordination handover summaries.
What you will do: Telehealth Nurse Coordinator Work Lab
- Review pre-visit information against a completeness checklist
- Identify cases requiring a qualified clinician's attention
- Prepare structured nursing coordination handovers
Through role-focused educational assignments at WellSpring Digital Health, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to pre-visit intake review and escalation.
Work you will prepare for review
- Pre-visit completeness reviews
- Escalation pathway notes
- Nursing coordination handover summaries
Methods you will practise
- Pre-visit checklists
- Structured handover templates
Your weekly work cycle
- Develop and revise your pre-visit completeness reviews
- Submit progress on your escalation pathway notes with evidence and outstanding questions
- Discuss pre-visit intake review and escalation findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Telehealth Nurse Coordinator assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 3 months, with an expected commitment of 15 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Telehealth Nurse Coordinator programme develops role-specific judgement and professional work samples through pre-visit intake review and escalation. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Telehealth Nurse Coordinator programme set in the fictional WellSpring Digital Health environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Review pre-visit information against a completeness checklist
- Identify cases requiring a qualified clinician's attention
- Prepare structured nursing coordination handovers
Weekly responsibilities
- Develop and revise your pre-visit completeness reviews
- Submit progress on your escalation pathway notes with evidence and outstanding questions
- Discuss pre-visit intake review and escalation findings in a supervisor review and record agreed next steps
Expected deliverables
- Pre-visit completeness reviews
- Escalation pathway notes
- Nursing coordination handover summaries
Reporting and supervision. The Telehealth Nurse Coordinator programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Pre-visit checklists
- Structured handover templates
Requirements
Qualifications or professional background
- Registered nurse or final-year nursing student
Required skills
- Clinical documentation
- Prioritisation
- Clear communication
Preferred skills
- Prior ward, clinic or community nursing experience
Previous experience. Prior exposure is helpful but not essential.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 15 hours per week for 3 months, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 15 hours.
Assignment scope. Role-specific case briefs and deliverables focused on pre-visit intake review and escalation. Assignment volume and due dates are confirmed in the enrolment offer within the 15-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of pre-visit completeness reviews
- Evidence and reasoning in escalation pathway notes
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in pre-visit intake review and escalation
- Prepare professional pre-visit completeness reviews
- Prepare professional escalation pathway notes
- Prepare professional nursing coordination handover summaries
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding