PulsePath Solutions · Telehealth Specialist
Telehealth Operations Associate
8 weeks · 12 hrs/week · Remote · Foundation
PulsePath Solutions is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Learn the operational foundations of a virtual care service, including request triage, appointment readiness, administrative incident logging and orderly handovers between service teams.
Telehealth Operations Associate Work Lab
The Telehealth Operations Associate Work Lab programme scope centres on virtual appointment queue management. Its intended outputs include virtual appointment readiness register, service blocker log, daily telehealth operations handover.
What you will do: Telehealth Operations Associate Work Lab
- Organise virtual appointment requests by readiness
- Check administrative prerequisites for each visit
- Log service blockers and coordinate handover actions
Through role-focused educational assignments at PulsePath Solutions, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to virtual appointment queue management.
Work you will prepare for review
- Virtual appointment readiness register
- Service blocker log
- Daily telehealth operations handover
Methods you will practise
- Appointment readiness checklists
- Operations incident registers
Your weekly work cycle
- Develop and revise your virtual appointment readiness register
- Submit progress on your service blocker log with evidence and outstanding questions
- Discuss virtual appointment queue management findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Telehealth Operations Associate assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 8 weeks, with an expected commitment of 12 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Telehealth Operations Associate programme develops role-specific judgement and professional work samples through virtual appointment queue management. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Telehealth Operations Associate programme set in the fictional PulsePath Solutions environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Organise virtual appointment requests by readiness
- Check administrative prerequisites for each visit
- Log service blockers and coordinate handover actions
Weekly responsibilities
- Develop and revise your virtual appointment readiness register
- Submit progress on your service blocker log with evidence and outstanding questions
- Discuss virtual appointment queue management findings in a supervisor review and record agreed next steps
Expected deliverables
- Virtual appointment readiness register
- Service blocker log
- Daily telehealth operations handover
Reporting and supervision. The Telehealth Operations Associate programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Appointment readiness checklists
- Operations incident registers
Requirements
Qualifications or professional background
- Health, allied health or health administration background
Required skills
- Scheduling
- Attention to detail
- Digital confidence
Preferred skills
- Experience with telehealth platforms
Previous experience. No previous experience required.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 12 hours per week for 8 weeks, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 12 hours.
Assignment scope. Role-specific case briefs and deliverables focused on virtual appointment queue management. Assignment volume and due dates are confirmed in the enrolment offer within the 12-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of virtual appointment readiness register
- Evidence and reasoning in service blocker log
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in virtual appointment queue management
- Prepare professional virtual appointment readiness register
- Prepare professional service blocker log
- Prepare professional daily telehealth operations handover
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding