Curogram Health · Telehealth Specialist
Telehealth Specialist
3 months · 15 hrs/week · Remote · Intermediate
Curogram Health is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Examine how telehealth services maintain reliable access through calendar reconciliation, pre-visit preparation, contingency planning and consistent service standards.
Telehealth Specialist Work Lab
The Telehealth Specialist Work Lab programme scope centres on calendar reconciliation and pre-visit preparation. Its intended outputs include calendar reconciliation report, pre-visit preparation pack, telehealth service procedure draft.
What you will do: Telehealth Specialist Work Lab
- Reconcile visit schedules and preparation status
- Assess service exceptions and continuity options
- Document telehealth operating procedures
Through role-focused educational assignments at Curogram Health, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to calendar reconciliation and pre-visit preparation.
Work you will prepare for review
- Calendar reconciliation report
- Pre-visit preparation pack
- Telehealth service procedure draft
Methods you will practise
- Calendar reconciliation worksheets
- Service procedure templates
Your weekly work cycle
- Develop and revise your calendar reconciliation report
- Submit progress on your pre-visit preparation pack with evidence and outstanding questions
- Discuss calendar reconciliation and pre-visit preparation findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Telehealth Specialist assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 3 months, with an expected commitment of 15 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Telehealth Specialist programme develops role-specific judgement and professional work samples through calendar reconciliation and pre-visit preparation. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Telehealth Specialist programme set in the fictional Curogram Health environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Reconcile visit schedules and preparation status
- Assess service exceptions and continuity options
- Document telehealth operating procedures
Weekly responsibilities
- Develop and revise your calendar reconciliation report
- Submit progress on your pre-visit preparation pack with evidence and outstanding questions
- Discuss calendar reconciliation and pre-visit preparation findings in a supervisor review and record agreed next steps
Expected deliverables
- Calendar reconciliation report
- Pre-visit preparation pack
- Telehealth service procedure draft
Reporting and supervision. The Telehealth Specialist programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Calendar reconciliation worksheets
- Service procedure templates
Requirements
Qualifications or professional background
- Health, allied health or health administration background
Required skills
- Scheduling
- Attention to detail
- Digital confidence
Preferred skills
- Experience with telehealth platforms
Previous experience. Prior exposure is helpful but not essential.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 15 hours per week for 3 months, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 15 hours.
Assignment scope. Role-specific case briefs and deliverables focused on calendar reconciliation and pre-visit preparation. Assignment volume and due dates are confirmed in the enrolment offer within the 15-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of calendar reconciliation report
- Evidence and reasoning in pre-visit preparation pack
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in calendar reconciliation and pre-visit preparation
- Prepare professional calendar reconciliation report
- Prepare professional pre-visit preparation pack
- Prepare professional telehealth service procedure draft
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding