CareSync Digital · UI/UX Healthcare Designer
UX Research Associate (Healthcare)
8 weeks · 12 hrs/week · Remote · Foundation
CareSync Digital is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Develop healthcare UX research skills by planning scheduling usability studies, documenting task observations and synthesising findings into evidence-based design opportunities.
UX Research Associate (Healthcare) Work Lab
The UX Research Associate (Healthcare) Work Lab programme scope centres on usability observation of scheduling. Its intended outputs include scheduling usability research plan, observation and evidence log, prioritised ux findings report.
What you will do: UX Research Associate (Healthcare) Work Lab
- Prepare scheduling research questions and task prompts
- Record usability observations from scenario reviews
- Group findings by impact and user need
Through role-focused educational assignments at CareSync Digital, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to usability observation of scheduling.
Work you will prepare for review
- Scheduling usability research plan
- Observation and evidence log
- Prioritised UX findings report
Methods you will practise
- Usability study guides
- Observation and synthesis templates
Your weekly work cycle
- Develop and revise your scheduling usability research plan
- Submit progress on your observation and evidence log with evidence and outstanding questions
- Discuss usability observation of scheduling findings in a supervisor review and record agreed next steps
Feedback and improvement. Your UX Research Associate (Healthcare) assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 8 weeks, with an expected commitment of 12 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The UX Research Associate (Healthcare) programme develops role-specific judgement and professional work samples through usability observation of scheduling. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational UX Research Associate (Healthcare) programme set in the fictional CareSync Digital environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Prepare scheduling research questions and task prompts
- Record usability observations from scenario reviews
- Group findings by impact and user need
Weekly responsibilities
- Develop and revise your scheduling usability research plan
- Submit progress on your observation and evidence log with evidence and outstanding questions
- Discuss usability observation of scheduling findings in a supervisor review and record agreed next steps
Expected deliverables
- Scheduling usability research plan
- Observation and evidence log
- Prioritised UX findings report
Reporting and supervision. The UX Research Associate (Healthcare) programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Usability study guides
- Observation and synthesis templates
Requirements
Qualifications or professional background
- Design background with interest in healthcare, or health background with interest in design
Required skills
- Observation
- Clear written communication
- Empathy for users
Preferred skills
- Figma or wireframing experience (used outside the platform)
Previous experience. No previous experience required.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 12 hours per week for 8 weeks, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 12 hours.
Assignment scope. Role-specific case briefs and deliverables focused on usability observation of scheduling. Assignment volume and due dates are confirmed in the enrolment offer within the 12-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of scheduling usability research plan
- Evidence and reasoning in observation and evidence log
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in usability observation of scheduling
- Prepare professional scheduling usability research plan
- Prepare professional observation and evidence log
- Prepare professional prioritised ux findings report
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding