NovaWell Technologies · Telehealth Specialist
Virtual Clinic Coordinator
2 months · 12 hrs/week · Remote · Intermediate
NovaWell Technologies is a fictional simulated work environment created for the Jay Health Work Experience Programme. It is not a real or verified employer, and this programme is an educational work-experience placement, not employment.
Programme overview
Practise coordinating a multi-clinician virtual clinic, balancing availability, appointment types, administrative dependencies and cross-team handovers.
Virtual Clinic Coordinator Work Lab
The Virtual Clinic Coordinator Work Lab programme scope centres on multi-clinician scheduling. Its intended outputs include multi-clinician scheduling plan, capacity and conflict register, clinic coordination handover notes.
What you will do: Virtual Clinic Coordinator Work Lab
- Compare clinician availability with appointment demand
- Identify conflicts and coordinate revised schedules
- Prepare cross-team clinic handovers
Through role-focused educational assignments at NovaWell Technologies, you will work through case briefs, document the evidence behind your decisions and prepare work samples relevant to multi-clinician scheduling.
Work you will prepare for review
- Multi-clinician scheduling plan
- Capacity and conflict register
- Clinic coordination handover notes
Methods you will practise
- Clinician availability matrices
- Clinic coordination trackers
Your weekly work cycle
- Develop and revise your multi-clinician scheduling plan
- Submit progress on your capacity and conflict register with evidence and outstanding questions
- Discuss multi-clinician scheduling findings in a supervisor review and record agreed next steps
Feedback and improvement. Your Virtual Clinic Coordinator assignments will be reviewed against the programme’s assessment criteria. You will explain your approach, discuss corrections and refine your deliverables before including permitted samples in your portfolio. The programme runs for 2 months, with an expected commitment of 12 hours per week; agreed assignments and review arrangements are confirmed in your enrolment offer.
Role description
Purpose of the role. The Virtual Clinic Coordinator programme develops role-specific judgement and professional work samples through multi-clinician scheduling. The emphasis is on explaining your approach, producing clear evidence and improving work in response to supervisor feedback.
Work environment. A remote educational Virtual Clinic Coordinator programme set in the fictional NovaWell Technologies environment, with role-focused case briefs, structured assignments and supervisor review.
Day-to-day responsibilities
- Compare clinician availability with appointment demand
- Identify conflicts and coordinate revised schedules
- Prepare cross-team clinic handovers
Weekly responsibilities
- Develop and revise your multi-clinician scheduling plan
- Submit progress on your capacity and conflict register with evidence and outstanding questions
- Discuss multi-clinician scheduling findings in a supervisor review and record agreed next steps
Expected deliverables
- Multi-clinician scheduling plan
- Capacity and conflict register
- Clinic coordination handover notes
Reporting and supervision. The Virtual Clinic Coordinator programme scope includes an assigned supervisor reviewing role-specific deliverables, explaining corrections and assessing work against the criteria in your enrolment offer.
Tools and methods relevant to this programme
- Clinician availability matrices
- Clinic coordination trackers
Requirements
Qualifications or professional background
- Health, allied health or health administration background
Required skills
- Scheduling
- Attention to detail
- Digital confidence
Preferred skills
- Experience with telehealth platforms
Previous experience. Prior exposure is helpful but not essential.
Digital literacy. Comfortable using web applications, spreadsheets and online communication tools.
Communication. Clear written English and timely responses to team messages and supervisor feedback.
Availability. 12 hours per week for 2 months, including scheduled reviews.
Technical requirements. A laptop or desktop computer, a modern browser and a stable internet connection.
Professional and ethical boundaries
- Educational casework only; no employment, real patient care, payer transactions or production system access is implied
- Use only fictional or authorised educational material; do not upload real patient or confidential employer information
- Specialist software, live integrations and dedicated role-specific workflows are not included in the current platform
Expected workload
Hours per week. 12 hours.
Assignment scope. Role-specific case briefs and deliverables focused on multi-clinician scheduling. Assignment volume and due dates are confirmed in the enrolment offer within the 12-hour weekly commitment.
Deadlines and reporting. Tasks carry individual due dates; a weekly summary is due at the end of each week.
Meetings. One weekly team stand-up and one supervisor review session.
Attendance. Check in and out of the work lab for each working session.
How performance is evaluated
- Accuracy and relevance of multi-clinician scheduling plan
- Evidence and reasoning in capacity and conflict register
- Documentation quality and professional boundaries
- Deadline adherence and response to feedback
Benefits
- Practical work-experience programme
- Access to Remote Career Launchpad
- Free mentor access according to the programme's mentoring arrangements
- Access to the Jay Health job board
- 10% discount on eligible Jay Health courses
- Supervisor feedback
- Opportunity to build a portfolio of permitted work samples
- Performance-based reward eligibility, where applicable (conditional, not guaranteed)
Learning outcomes
By the end of the programme you should be able to:
- Explain the key decisions and standards involved in multi-clinician scheduling
- Prepare professional multi-clinician scheduling plan
- Prepare professional capacity and conflict register
- Prepare professional clinic coordination handover notes
- Use supervisor feedback to improve the clarity, accuracy and completeness of your work
Selection process
- Application review
- Interview
- Role-relevant assessment
- Acceptance decision
- Enrolment and payment of the ₦20,000 enrolment fee (only after acceptance)
- Onboarding